Privacy Policy

    Last updated: January 2026

    Speedway Collision ("we," "our," or "us") operates the website at speedwaycollision.net (the "Site") and provides collision repair services from our facility at 2416 W 16th St, Indianapolis, IN 46222. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your personal information.

    1. Information You Provide

    When you contact us, request an estimate, or schedule service, we may collect:

    • Name, email address, phone number, and mailing address
    • Vehicle information (year, make, model, VIN, license plate)
    • Photographs of damage you upload
    • Insurance carrier name, policy number, and claim number
    • Description of the damage or service you need

    2. Information Collected Automatically

    When you visit the Site, we automatically collect:

    • IP address, browser type, device type, and operating system
    • Pages visited, time spent, referring URL, and click activity
    • Approximate geographic location derived from IP address

    This information is collected through cookies, pixel tags, and similar technologies, and through analytics providers such as Google Analytics.

    3. How We Use Your Information

    We use the information we collect to:

    • Respond to inquiries and provide repair estimates
    • Schedule appointments and communicate about your repair
    • Coordinate with your insurance carrier on claims and supplements
    • Order parts and complete authorized repairs
    • Process payments and issue invoices
    • Improve the Site, our marketing, and our customer experience
    • Comply with legal obligations and enforce our Terms

    4. How We Share Your Information

    We share your information only as needed to provide our Services, including with:

    • Your insurance carrier and any third-party claims administrator
    • Parts suppliers, paint vendors, and sublet vendors (e.g., glass, ADAS calibration, towing)
    • Payment processors and accounting providers
    • Service providers that host our website, email, CRM, and analytics
    • Law enforcement or regulators when required by law or valid legal process

    We do not sell your personal information.

    5. Cookies & Tracking

    We use cookies and similar technologies to remember preferences, measure traffic, and understand how the Site is used. You can disable cookies in your browser settings, but some features of the Site may not function properly without them. The Site does not respond to "Do Not Track" browser signals at this time.

    6. SMS & Phone Communications

    If you provide your phone number, we may contact you by call or SMS regarding your estimate, appointment, or repair status. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

    7. Data Retention

    We retain repair records, invoices, and related correspondence for as long as required by Indiana law and our insurance and tax obligations — typically a minimum of seven (7) years. Website analytics data is retained according to our analytics provider's default retention settings.

    8. Data Security

    We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission over the Internet, however, is 100% secure.

    9. Your Choices & Rights

    You may:

    • Request access to the personal information we hold about you
    • Request correction of inaccurate information
    • Request deletion of your information, subject to our legal retention obligations
    • Opt out of marketing emails by clicking the unsubscribe link

    To exercise these rights, contact us using the information below. We may need to verify your identity before fulfilling your request.

    10. Children's Privacy

    The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

    11. Third-Party Links

    The Site may contain links to third-party websites (such as our online booking system or insurance carrier portals). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on the Site.

    13. Contact Us

    Questions or requests about this Privacy Policy? Contact us at:

    Speedway Collision
    2416 W 16th St, Indianapolis, IN 46222
    Phone: (317) 269-4500

    Call (317) 269-4500